If I complain about noise what happens to the enquiry?
1 January, 2019Every enquiry received is logged and investigated, and each is responded to if requested. To investigate noise enquiries, we use a Noise and Track system which combines data from our radar feed, operations data feed and noise monitoring stations to provide us with up to date and accurate information. All this information feeds in to a ‘Noise and Track System’, on this NTK system members of the public can investigate the flight track and noise levels of specific aircraft themselves, or they can lodge a enquiry which will be investigated and will receive a reply within eight days, if the enquiry requires further investigation you will be informed when a full reply will be received.
Please download the noise enquiry policy for more information.